Do you love sharing your passion with others? Do you like to help others have an enjoyable retail or service experience? Are you interested in beer but not sure where to start? As a Tasting Room Associate, you will be at the center of the action for our Cape May Tasting Room, renowned throughout the region for our customer service, draft options, and fun, expansive space. You will get to work in different roles around the Tasting Room and Brewtique to help our visitors, keep areas clean and organized, and engage with our Brew Crew.  

Essential Job Duties & Responsibilities:

• Lead by example in upholding the Company’s Core Values and promoting a positive and constructive working environment
• Informing guests of the various ways to experience CMBC offerings
• Greeting customers and seating guests
• Checking identification
• Interact with guests including answering questions and providing guests with assistance in an effort to create an attractive environment providing a unique experience
• Suggesting items to guests and customers and cross-selling products to increase purchase amounts
• Processing and fulfilling online orders containing beer products as well as merchandise
• Perform regular inspection of Tasting Room and Brewtique area(s) and maintain cleanliness of facility
• Maintaining appropriate stock on floor
• Comply with inventory control procedures
• Remain knowledgeable on products offered and discuss available options
• Promptly resolve customer complaints and ensure maximum client satisfaction
• Ensure response to all special requests of guests
• Inform Manager of any potential guest issues
• Assist with opening the facility and or closing duties
• Cleaning the facility
• Collect payment using the POS system
• Following the company’s cash handling policy at all times
• Keep work area neat and organized
• Attend and represent Cape May Brewing Company at special/promotional events
• Participate in training programs
• Perform job duties in a safe and responsible manner
• Work as a team with all coworkers
• Perform other tasks assigned by Manager as needed

Supervisory Responsibilities:

• None

Qualifications:

• 18 years of age or older
• High School diploma or equivalent (GED)
• Basic math skills
• Proficient in Microsoft Office

Special Requirements:

• Customer service focus
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, including evenings and weekends and Holidays

Physical and Mental Requirements:

• Standing for long periods of time
• Working outside or inside
• Constant moving, talking, hearing, grabbing
• Occasional squatting, crouching, bending, kneeling, twisting
• May involve climbing stairs and/or ladders
• Repetitive movements
• Lifting up to 60 lbs unassisted and up to 160 lbs assisted
• Access, input, and retrieve information from a computer
• Regularly required to reach with arms and hands
• Required to use hands to finger, handle or feel objects and controls
• Required to talk and to hear
• Occasionally required to climb and balance
• Working individually and as a team
• Working under time pressure
• Encountering frequent interruptions
• Using effective verbal communication

Environmental Conditions:

• Occasional exposure to cooler temperatures
• Working with the general public

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cape May Brewing Company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.