Taste the Cape
May 25, 2023
Seasonal Tasting Room Associate
Do you love sharing your passion with others? Do you like to help others have an enjoyable retail or service experience? Are you interested in beer but not sure where to start? As a Tasting Room Associate, you’ll be in the center of the action for our Cape May Tasting Room, renowned throughout the region for our customer service, draft options, and fun, expansive space. You’ll get to work in different roles around the Tasting Room and Brewtique to help our visitors, keep areas clean and organized, and engage with our Brew Crew.
Essential Job Duties & Responsibilities:
Lead by example in upholding the Company’s Core Values and promoting a positive and constructive working environment
Informing guests of the various ways to experience CMBC offerings
Greeting customers and seating guests
Checking identification
Interact with guests including answering questions and providing guests with assistance in an effort to create an attractive environment providing a unique experience
Suggesting items to guests and customers and cross-selling products to increase purchase amounts
Processing and fulfilling online orders containing beer products as well as merchandise
Perform regular inspection of Tasting Room and Brewtique area(s) and maintain cleanliness of facility
Maintaining appropriate stock on floor
Comply with inventory control procedures
Remain knowledgeable on products offered and discuss available options
Promptly resolve customer complaints and ensure maximum client satisfaction
Ensure response to all special requests of guests
Inform Manager of any potential guest issues
Assist with opening the facility and or closing duties
Cleaning the facility
Collect payment using the POS system
Following the company’s cash handling policy at all times
Keep work area neat and organized
Attend and represent Cape May Brewing Company at special/promotional events
Participate in training programs
Perform job duties in a safe and responsible manner
Work as a team with all coworkers
Perform other tasks assigned by Manager as needed
Supervisory Responsibilities:
None
Qualifications:
18 years of age or older
High School diploma or equivalent (GED)
Basic math skills
Proficient in Microsoft Office
Special Requirements:
Customer service focus
Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, including evenings and weekends and Holidays
Physical and Mental Requirements:
Standing for long periods of time
Working outside or inside
Constant moving, talking, hearing, grabbing
Occasional squatting, crouching, bending, kneeling, twisting
May involve climbing stairs and/or ladders
Repetitive movements
Lifting up to 60 lbs unassisted and up to 160 lbs assisted
Access, input, and retrieve information from a computer
Regularly required to reach with arms and hands
Required to use hands to finger, handle or feel objects and controls
Required to talk and to hear
Occasionally required to climb and balance
Working individually and as a team
Working under time pressure
Encountering frequent interruptions
Using effective verbal communication
Environmental Conditions:
Occasional exposure to cooler temperatures
Working with the general public
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cape May Brewing Company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
To apply today, click here.
You'll love being part of our crew
Our core values
1. Be a Pro
Reliable and dependable • Take action and see it through • Lead by example • Think before you react
Danielle Tesauro
Whether she is behind the bar or in the Brewtique, Danielle comes in for her shifts with nothing but enthusiasm and patience and doesn’t hesitate to get the job done or assist customers no matter how busy it can get.
2. Be Direct, Honest & Respectful
Be objective, not personal • Listen first • Value other people’s time
Jason Dunston
Jason stepped up to address issues that were bothering him in a Direct, Honest, & Respectful manner. Not only was he a total pro doing it, he also made suggestions to Make It Better moving forward! Thanks for setting such an awesome example, Jason!
3. Foster Creativity
Give your intuition a chance • Try something new • Share ideas and communicate openly • Embrace change
JP Thomas
Shoutout to JP for his work on the Blueberry Cobbler! When Brian was trialing flavors, he ended up at a bit of a crossroads. JP made a suggestion to add another flavor that we had in stock from a one-off and it turned out amazing! The beer tastes awesome! Thanks for fostering creativity, being resourceful, and making it better, JP!
4. Be a Good Neighbor
Give back and create positive change • Help others • Turn caring into doing • Be empathetic, reliable, and accessible
Danielle Brasch
Thank you to ODB & her fiance/honorary Brew Crew Member, Mike! They took time out of their weekend to help some of our Brew Crew members dig out from the blizzard! Thank you both for being Good Neighbors not just to the Brew Crew but to the whole community!
5. Work Safe, Work Smart
See something, say something • No shortcuts • No one is above safety
Zach Tomlin
Zach used his skill and knowledge of welding to attach handles to our grain mill and Make It Better. This was not only a great help in regards to using the machine, but it makes using the mill much easier to Work Safe, Work Smart. Thanks Zach!
6. Make it Better
Be curious • Constant improvement big and small • Accept and give feedback; we can all get better
Casey McBride
Casey took extra time out of her already busy schedule to figure out how to use data from our social, ads, and digitial marketing avenues to create excel sheets with charts so that we can see trends virtually. This saves a ton of time trying to set everything up individually and how we can continue to replicate this success. Thanks for always Making It Better, Casey!
7. Have Fun
Celebrate the wins • Take what you do seriously, but not yourself • Make friends
Tasting Room Team
Huge shoutout/kudos to the Tasting Room team who decorated/prepared for Floral Friday. Everyone had great spirit, wore awesome floral gear, and made the Tasting Room look and feel like a tropical vacay - with a blizzard only hours away!