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Tasting Room Associate

Do you love sharing your passion with others? Do you like to help others have an enjoyable retail or service experience? Interested in learning about beer?

Job Title: Tasting Room Associate

Department: Tasting Room

Reports to: Tasting Room Manager

Part-Time, Non-Exempt

To apply, click here!

Job Summary: Do you love sharing your passion with others? Do you like to help others have an enjoyable retail or service experience? Are you interested in beer but not sure where to start? As a Tasting Room Associate, you’ll be in the center of the action for our Cape May Tasting Room, renowned throughout the region for our customer service, draft options, and space. You’ll get to work in different roles around the Tasting Room and Brewtique to help our visitors, keep areas clean and organized, and engage with our Brew Crew.

Essential Job Duties & Responsibilities:

  • Lead by example in upholding the Company's Core Values and promoting a positive and constructive working environment
  • Informing guests of the various ways to experience CMBC offerings
  • Greeting customers and seating guests
  • Checking identification
  • Interact with guests including answering questions and providing guests with assistance in an effort to create an attractive environment providing a unique experience
  • Suggesting items to guests and customers and cross-selling products to increase purchase amounts
  • Processing and fulfilling online orders containing beer products as well as merchandise
  • Perform regular inspection of Tasting Room and Brewtique area(s) and maintain cleanliness of facility
  • Maintaining appropriate stock on floor
  • Comply with inventory control procedures
  • Remain knowledgeable on products offered and discuss available options
  • Promptly resolve customer complaints and ensure maximum client satisfaction
  • Ensure response to all special requests of guests
  • Inform Manager of any potential guest issues
  • Assist with opening the facility and or closing duties
  • Cleaning the facility
  • Collect payment using the POS system
  • Following the company's cash handling policy at all times
  • Keep work area neat and organized
  • Attend and represent Cape May Brewing Company at special/promotional events
  • Participate in training programs
  • Perform job duties in a safe and responsible manner
  • Work as a team with all coworkers
  • Perform other tasks assigned by Manager as needed

Qualifications:

  • 18 years of age or older
  • High School diploma or equivalent (GED)
  • Basic math skills
  • Proficient in Microsoft Office

Special Requirements:

  • Customer service focus
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Available to work a variety of hours, including evenings and weekends and Holidays

Physical and Mental Requirements:

  • Standing for long periods of time
  • Working outside or inside
  • Constant moving, talking, hearing, grabbing
  • Occasional squatting, crouching, bending, kneeling, twisting
  • May involve climbing stairs and/or ladders
  • Repetitive movements
  • Lifting up to 60 lbs unassisted and up to 160 lbs assisted
  • Access, input, and retrieve information from a computer
  • Regularly required to reach with arms and hands
  • Required to use hands to finger, handle or feel objects and controls
  • Required to talk and to hear
  • Occasionally required to climb and balance
  • Working individually and as a team
  • Working under time pressure
  • Encountering frequent interruptions
  • Using effective verbal communication

Environmental Conditions:

  • Occasional exposure to cooler temperatures
  • Working with the general public

To apply, click here!

You'll love being part of our crew

Find out why

Our core values

1. Be a Pro

Reliable and dependable • Take action and see it through • Lead by example • Think before you react

Ashleypike

Ashley Pike

Ashley personally delivered replacement beer to customers in Reading and Harrisburg, which made the customers very happy!

2. Be Direct, Honest & Respectful

Be objective, not personal • Listen first • Value other people’s time

Jason Dvaluespage

Jason Dunston

Jason stepped up to address issues that were bothering him in a Direct, Honest, & Respectful manner. Not only was he a total pro doing it, he also made suggestions to Make It Better moving forward! Thanks for setting such an awesome example, Jason!

3. Foster Creativity

Give your intuition a chance • Try something new • Share ideas and communicate openly • Embrace change

JP Thomas

JP Thomas

Shoutout to JP for his work on the Blueberry Cobbler! When Brian was trialing flavors, he ended up at a bit of a crossroads. JP made a suggestion to add another flavor that we had in stock from a one-off and it turned out amazing! The beer tastes awesome! Thanks for fostering creativity, being resourceful, and making it better, JP!

4. Be a Good Neighbor

Give back and create positive change • Help others • Turn caring into doing • Be empathetic, reliable, and accessible

Danielle Brasch Crew Page

Danielle Brasch

Thank you to ODB & her fiance/honorary Brew Crew Member, Mike! They took time out of their weekend to help some of our Brew Crew members dig out from the blizzard! Thank you both for being Good Neighbors not just to the Brew Crew but to the whole community!

5. Work Safe, Work Smart

See something, say something • No shortcuts • No one is above safety

Zach Tomlincrewpage

Zach Tomlin

Zach used his skill and knowledge of welding to attach handles to our grain mill and Make It Better. This was not only a great help in regards to using the machine, but it makes using the mill much easier to Work Safe, Work Smart. Thanks Zach!

6. Make it Better

Be curious • Constant improvement big and small • Accept and give feedback; we can all get better

Casey Mc Bride

Casey McBride

Casey took extra time out of her already busy schedule to figure out how to use data from our social, ads, and digitial marketing avenues to create excel sheets with charts so that we can see trends virtually. This saves a ton of time trying to set everything up individually and how we can continue to replicate this success. Thanks for always Making It Better, Casey!

7. Have Fun

Celebrate the wins • Take what you do seriously, but not yourself • Make friends

Unnamed 1

Tasting Room Team

Huge shoutout/kudos to the Tasting Room team who decorated/prepared for Floral Friday. Everyone had great spirit, wore awesome floral gear, and made the Tasting Room look and feel like a tropical vacay - with a blizzard only hours away!